Under App power saving or App optimizationconfirm that Company Portal is turned off. To validate and check which process or user account removed the device from the Configuration Manager console, perform the following steps. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. This error is caused by a custom action that is based on Dynamic-Link Libraries DLLs. If the Server certificate is installed correctly, you see all check marks in the results. Configure Firewalls Software updates on a Configuration Manager central administration site communicate with the WSUS that runs on the software update point, which in turn communicates with the synchronization source to synchronize software updates metadata.




This topic provides suggestions for troubleshooting device enrollment issues. If this information does not solve your problem, see How to get support for Microsoft Intune to find more ways to get help. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. You can read about those configuration requirements in: Your managed device users can collect enrollment and diagnostic logs for you to review.

User instructions for collecting logs are provided in: Issue: A user receives an error on their device during temporwrily, such as a Company Portal Temporarily Unavailable error on an iOS device, and the DMPdownloader. Validate in the Intune admin portal that the user has no more than the allowable maximum of 15 devices assigned. If you don't already have one, create an Azure subscription by choosing the Register your free Azure Active Directory subscription link.

If you have a paid account, you shouldn't need to use a credit card or payment. Computer install optional software update temporarily unavailable devices as appropriate, such as those that are no longer in use, or those that have inaccurate definitions. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune.

A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. Issue: Users receive a Company Portal Temporarily Unavailable error on their device. If the user successfully logs in, an iOS device will prompt you to install the Intune Company Portal app and enroll. On an Android device, you will need to manually install the Intune Company Portal app, after which you can retry enrolling.

Verify that the MDM Authority has been set appropriately for the type of Intune service you are using that is, Intune, Officeor System Center Configuration Manager with Intune. For Configuration Manager with Intune, you set it when configuring the Intune connector, and in Officeit's a setting Mobile Devices. Once you set the MDM authority, you can change it only by contacting Support, as described in How to get support for Microsoft Intune.

Once the results have been returned, look for the clouduser ID. If no ID is found, the user isn't licensed to use Intune. Resolution: In the Office admin centerremove the special characters softwarf the company name and save the company information. Issue: When you add a second verified domain to your ADFS, users with the user principal name UPN suffix of the second domain may not be able to log into the portals or enroll devices.

Resolution: Microsoft Office customers who use single sign-on SSO through AD FS 2. There is now a rollup for AD FS 2. See this blog for more information. Issue: Some Samsung devices that are running Android versions 4. If devices don't check in: Samsung has confirmed that the Samsung Smart Manager software, which ships on certain Samsung devices, tem;orarily deactivate the Intune Company Portal and its components.

When Company Portal is in a deactivated state, it can't run in the background and cmputer can't contact the Intune service. Tell your users to start the Company Portal app manually. Once the app restarts, the device checks in with the Intune service. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again.

Tell your users to try upgrading to Uprate 6. The deactivation issue doesn't occur on Android 6. If Resolution 2 doesn't work, have your users updaye these steps to make Smart Manager exclude the Company Portal app: Under App power saving or App optimizationselect Detail. Under App power tempodarily or App optimizationconfirm that Company Portal is turned off. Issue: A user receives a Softwre installation failed error on an Android device.

Confirm that the user has been assigned an appropriate license for the version of the Intune service you are using. Confirm that the device is not already enrolled with another MDM provider or that it does not already have a management profile installed. Tempoorarily : Users receive the following message on their device:. You cannot sign in because your device is missing a required certificate. Ask your users to follow the instructions in Your device is missing a required certificate.

If the error still appears after users follow the instructions, try Resolution 2. If users still see the missing certificate error after entering their corporate credentials and getting redirected for the federated opfional experience, an intermediate certificate may be missing from your Active Directory Federation Optilnal AD FS server. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS hemporarily or proxies as follows: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly.

If the Server certificate is installed correctly, you see all check marks in the results. Devices must check in periodically with the service to maintain access to protected corporate resources. When users start the iOS Company Portal app, it can tell if their device has lost contact with Intune. If it detects that there is computet contact, it automatically tries to sync with Intune to reconnect, and users will see the Trying to sync… inline notification. If the sync is successful, you see a Sync successful inline computer install optional software update temporarily unavailable in the iOS Company Portal app, indicating that your device is in a healthy state.

If instapl sync is unsuccessful, users see an Unable to sync inline notification in the iOS Company Portal app. To fix the issue, users must select the Set up button, which is to the right of the Unable to sync notification. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. Enrolling Device Enrollment Program devices with user affinity requires WS-Trust 1.

Active Directory enables this endpoint by default. For example: For more information, see Get-AdfsEndpoint documentation. For more information, see Best practices for securing Active Directory Federation Services. If broker metatrader forex offering scriptures need additional assistance in determining if WS-Trust 1. Issue: A user receives a Profile installation failed error on an iOS device.

Issue: User enrolls iOS device but it does not appear in the Configuration Manager admin console. The device does not indicate that it's been enrolled. Possible causes: Issue: After successfully enrolling a mobile device to Configuration Manager it disappears from the mobile device collection, but the device still has the Management Profile and is listed in CSS Gateway. Resolution: This may occur because you have a custom process removing non-domain-joined devices, or because the user unacailable retired the device from the subscription.

To validate and check which process or user account removed the device from the Configuration Manager console, perform the following steps. Right-click Collection Member Resources Manually Deleted and select Show Messages. Find the device in question and review how the device was removed. The Example below unavailxble that the account SCCMInstall deleted the device via an Unavaolable Application.

Check that Configuration Manager does not have a scheduled task, script, or other process which could be automatically purging non-domain, mobile, or related devices. A list of iOS enrollment errors is provided in our device-user documentation, in You see errors while trying to enroll your device in Intune. Issue: Enrollment fails with the error The machine is already enrolled. The enrollment log shows error hr 0xc. This may be because the computer had been previously enrolled, or has the cloned image of a computer that had been enrolled.

The account certificate of the previous account is still present on the computer. This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it.

Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, read How to back up and restore the registry tekporarily Windows If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. This API is not supported in the currently selected framework. Applies to: Intune in the classic portal. Looking for documentation about the Intune Azure portal preview?

You can read about those configuration requirements in:. Get ready to enroll devices in Microsoft Intune. Set up iOS and Mac device management. Set up Windows device management. Set up Android device management - No additional steps required. Set up Android for Work device management. Your managed device users can collect enrollment and diagnostic logs for you to review.

User instructions for collecting logs are provided in:. Send Android enrollment errors to your IT admin. Send iOS errors to your IT admin. These issues may occur on all device platforms. Issue: A user receives an error on their device during enrollment, such as a Company Portal Temporarily Unavailable error on an iOS device, and the DMPdownloader. Check number of devices enrolled and allowed. Administrators can delete devices in the Azure Active Directory portal.

To delete devices in the Azure Active Directory portal. Log in with your Org ID using the link on the left side of the page. Select Active Directory and then select your organization. Select the Users tab. Select the user instapl devices you want to delete. Note You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune.

Note Once you set the MDM authority, you can change it only by contacting Support, as described in How to get support for Microsoft Intune. Important Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. Important This section, method, or task contains steps that tell you how to modify the registry.

For more information about how to back up and restore the registry, read How to back up and restore the registry in Windows. To submit product feedback, please visit. Make sure that the clock and the time zone on the client computer are set to the correct time optionxl time zone. Verify that the proxy configuration on the client computer is supported by Intune, and that the client computer has Internet access.

Cannot connect to the Intune service. Check the client proxy settings and confirm that the proxy configuration on the client computer is supported by Intune, and that the client computer has Internet access. You cannot enroll new client computers when the account is in maintenance mode. To view your account settings, sign in to your account. Verify that your account and subscription to Intune is still active. Wait a few hours, remove any older versions of the client software from the computer, and then retry the client software installation.

Your organization must purchase additional seats before you can enroll more client computers in the service. Extract all files before you start the installation. Do not rename or relocate any of the extracted files: all files must exist in the same folder or the installation will fail. One or more prerequisites for installing the client software were not found on the client computer. Make sure that all required updates are installed on the client computer and then retry the client software installation.

Contact Microsoft Support as described in How to get support for Microsoft Intune. The client software installation package cannot run because the version of Windows that is running on the client is not supported. This error is caused by a custom action that is based on Dynamic-Link Libraries DLLs. When troubleshooting the DLL, you might have to use the tools that are described in Microsoft Support KB Useful Tools for Package and Deployment Issues.




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